Driving safety forwards

Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride. Because safety never stops.

Face coverings are no longer required

In line with government guidance, riders and drivers are no longer required to wear masks or face coverings when using Taxihub. However, it is still strongly encouraged.
Remember: many people still feel safer wearing a mask, so please be respectful of their preferences. And if you ever feel uncomfortable, you can always cancel the trip.

Updating our no-front-seat policy

Riders are no longer required to sit in the back seat. However, to give drivers space and allow for safe exit on either side of the vehicle, we ask that riders only use the front seat if it’s required because of the size of their group.

Thank you for helping take care of one another

We know the pandemic has been difficult. But you’ve continued to go the extra mile to help protect our communities – whether it’s wearing a face covering, making space for one another or giving drivers the respect they deserve. Thank you for that.
It’s still important to take safety precautions while riding and driving. So make sure to roll down the windows for extra airflow, sanitise your hands before and after trips when possible, and always cover your mouth and nose when you cough or sneeze.

Designing a safer trip

Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.*
Stay connected and protected when you ride.

Emergency assistance button

Get help fast. Call local emergency services directly from the app, wherever you are.

24/7 incident support

Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.

Share my trip

Let the people you love know where you are. Choose your trusted contacts in the app and set reminders to share your trip details with them.

Safety Centre

Visit the in-app Safety Centre to see what we're doing to help keep you safe. Just tap the shield icon next time you take a trip.

2-way Ratings

Your feedback matters. The two-way rating system maintains an enjoyable Taxihub experience and helps keep riders and drivers safe.

GPS tracking

All Taxihub trips are tracked from start to finish, so there’s a record of your trip if something happens.

Phone Number Anonymisation

Calls and messages made using the Taxihub app do not reveal personal phone numbers. Your details are protected automatically.

Driver profile

Get to know the driver before you get in the car. You can see their rating, how many trips they’ve completed, how long they’ve been driving, compliments from previous riders, and more.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop or a possible crash has occurred. If we notice such events, we’ll check on you and offer tools to get help.¹

Real-time ID check

To make sure that registered drivers are the ones driving, a real-time identification check system has been implemented. Drivers are randomly asked to take in real-time a photo of themselves, and the photo is then compared to the one logged on their Taxihub account.

Verify your trip

Ensure you are getting into the right vehicle by opting-in to receive a unique PIN that will automatically be sent to your driver for wireless verification. Your driver will only be able to begin your trip once the correct PIN is verified.

Driver Hour Limits

To help make roads safer for everyone, Taxihub automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.

Speed Limit Alerts

The ‘Speed limit alerts’ feature flashes visual reminders to help you drive at a safe speed. If dangerous driving is reported, we’ll send educational content to drivers who risk losing access to the Taxihub app if repeated behaviour is reported.

Real-time Identification

People who drive with Taxihub are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.

Vehicle inspection

In order to drive on the Taxihub platform, every vehicle must pass an independent annual inspection to verify that it is safe to drive.

Step 1

Match the number plate.

Step 2

Match the car make and model.

Step 3

Check the driver photo.

Cover you can count on

Taxihub partners with leading insurance providers to help protect every trip.

Tips for smooth, safe pick-ups

Your safety is our top priority. That’s why we’re asking you and your riders to double-check all details before they get in, to ensure extra peace of mind right from the start.

Safer roads for everyone, thanks to you

You play a key role in helping make cities safer and roads friendlier to move around on.
In the UK, we’ve created additional training resources so you can potentially make a real difference and help make communities safer.

Strengthening our community

Taxihub's Community Guidelines help riders and drivers enjoy a stress-free trip. Anyone who doesn’t follow the guidelines may be at risk of being removed from the platform for the safety of the entire Taxihub community.