Our commitment to safety in the UK

You deserve to be able to move safely. To look forwards to the opportunities ahead. To be connected with people and places that matter most. Which is why we’re focused on your safety – from setting new standards to developing technology with the goal of reducing incidents.

Face coverings are no longer required

In line with government guidance, riders and drivers are no longer required to wear masks or face coverings when using Taxihub. However, it is still strongly encouraged.
Remember: many people still feel safer wearing a mask, so please be respectful of their preferences. And if you ever feel uncomfortable, you can always cancel the trip.

Updating our no-front-seat policy

Riders are no longer required to sit in the back seat. However, to give drivers space and allow for safe exit on either side of the vehicle, we ask that riders only use the front seat if it’s required because of the size of their group.

Thank you for helping take care of one another

We know the pandemic has been difficult. But you’ve continued to go the extra mile to help protect our communities – whether it’s wearing a face covering, making space for one another or giving drivers the respect they deserve. Thank you for that.
It’s still important to take safety precautions while riding and driving. So make sure to roll down the windows for extra airflow, sanitise your hands before and after trips when possible, and always cover your mouth and nose when you cough or sneeze.